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Staff Questions/Observations
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(22 Msgs in forum)
LastPost: Aug-12 2009 6:12 PM
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Shift Pickup?
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Hey, so I am closing both friday and saturday night this week and
was wondering if anyone would want to switch shifts or pick up one of mine?
I want the opportunity to flaunt my cool halloween costume :(
Call me if you can help me out!
Anne
Posted by Anne
on Oct-28 08
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Aug-12 09
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Msg. For Maintenance-Paul
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Hey Paul,
Just some quick
questions...
1.
What is up with all of the outlook
networks, 1,2,3,5,7,6?
Which one works
and which ones require a password?
2. Is the wireless working
better than before?
3. Is there some way
to correct the virus
on the right side computer that keeps attacking some
trojan add?
4. and could we get some microsoft applications on the
computers up
front?: word, excel, powerpoint please.
Thanks
Paul!
Posted by Britt
on Oct-28 08
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Lord of the Flies
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Oct. DEAD PRE$IDENTS$$$
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FRONT DESK: The goal for October is $225k and if we reach
our goal it will
mean a $25 bonus in your November 7th paycheck.
We are ahead of last
year month to date by 15% so this should be doable,
if we can continue at
this pace we can look at a bigger bonus for this
month.
Posted by Meade
on Oct-28 08
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Bikes
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At 11:30, Sat. night I noticed that there are
only 4 bikes out
front. I checked the sign out sheet and there are so
many bikes that never
got signed back in it's impossible to tell if there
really are 2 bikes out
or not. I know it can be hard to keep up with
sometimes, but we have to do
a better job. This past week I never saw
more than 5 bikes locked up, does
anyone know if a bike is in for
repairs?
Posted by Beverly
on Oct-28 08
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Sunday FD staff 10/15
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I just want to give a heads up to staff
working Sunday, that
there are no more quarters in the money drawer. I
put the last two rolls in
the front desk cash drawer at 11:30pm, if
people want change for the
vending machines or washing machines ask them
to use the change machine in
the arcade. If you run low, take $5 to the
change machine to make change.
If the change machine runs out, there is a
number at the front desk (on the
white notebook) to call for
service-they've always responded quickly.
Posted by Beverly
on Oct-28 08
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Front Desk Phone
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The phone at the right hand side of the front
desk is not
operating correctly. When you take a call, you can hear the
caller but they
can't hear you (people were saying, "she hung up on me!")
We used the other
phone to the extent possible, I doubt anything can be
done about Sunday, so
good luck. I know we're due for a new phone scene,
I hope it's coming soon!
Posted by Beverly
on Oct-28 08
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More Sunday Fun
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Troy or Dan,
Do any of the outlets one the
side of the pool work? like the one outside
111, 117, or 125?
Also,
troy there is a leak in the ceiling above the area by the
north side of
the stairs near 717. It is coming from above and was a big
puddle
tonight on the concrete below by the climbing rock.
Posted by Britt
on Oct-28 08
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Internet Issues
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Had 2 separate complaints on the internet tonight.
Guests in
rooms 302 and 706 had problems connecting to
the internet, 706 did manage
to connect, but said the connection was
very slow.
Posted by Tim
on Oct-28 08
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Left Phone
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Sunday problematic fun-day
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So...it's been one of those days.
We
are out of the lock
cleaners for the door locks, the emergency key that
manually lets us into
rooms is missing (not good) so we definitely need
to do something about it
asap, both the copy machines in the business
center are jammed and will not
print, so we are sans printer in the
business center. More wireless
problems have popped up throughout
the executive hallway. And last
but not least, at least a dozen
people in the last two mornings have been
complaining about how cool the
hot tub has been.
Thanks,
Chris S.
Posted by jukebox hero
on Oct-28 08
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[Message Id=1525671]
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troy
Oct-28 08
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Name Pronunciation
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Meeting Follow-up
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Dec. Graduation Rates
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nick
Oct-27 08
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Hotel Humor of the Day
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Left Phone FYI
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in-room notebooks
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BitchingPost(anoynmous)
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(7 Msgs in forum)
LastPost: Oct-28 2008 10:39 AM
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Pests
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Mouse Spotting
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Me and Brit saw another mouse tonight, it ran across the
lobby around 9:30
PM and ran out of sight about 10 seconds before some
guests came strolling
through the lobby. I think it came out of
one of the offices (Meade's
or Sue's) but I'm not positive which.
Perhaps some traps are in
order...or an ambitious cat?
Skins
Posted by windex
on Oct-28 08
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Leaf Blowing
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Hey cool people!
I had a couple
people call to complain
about the leaf-blowing this morning. (One
in-house guest and one from the
neighboring apartments)
The complaints were that it was
early and on the weekends.
Could we maybe wait till Monday
to do the parking lot?
Thanks.
Posted by kaleena
on Oct-28 08
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Internet Issues
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Key Maker
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Phones
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I had a guest (602) tell me that they had tried to get the
front desk
several times but kept getting a busy signal. The desk hadn't
had any calls
prior to him getting through.
Posted by kaleena
on Oct-28 08
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WiFi Problems
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The guest in 422 had no wifi last night. He is
a
student and is hoping he'll be able to do his homework today from his
room.
Is there any night time support for wifi these days?
Posted by beverly
on Oct-28 08
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CoWorkerCompliments
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(9 Msgs in forum)
LastPost: Oct-28 2008 10:53 AM
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Bailie and Dave ROCK!
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So tonight was definitely by far the most stressful
night
that I have ever worked here. The restaurant closing was
extremely
difficult for everyone concerned who worked tonight. I just
wanted to say
kudos to Dave and Bailie for keeping me on the rails, so to
speak, when I
was about to lose it!! You guys are awesome! Thanks so
much!
Posted by nessa
on Oct-28 08
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dave
Oct-28 08
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Ryan is a Super Star
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I was
stopped in the
lobby this morning by a guest who was singing the
praises about
Ryan……
Way
to go Ryan, the guest was blown away with your patience
and willingness
to please them.
He even said no other hotel
Front Desk person would have been as
accommodating and nice about it as
Ryan was…..I guess his wife was being a
bit difficult, but Ryan handled
it with class and grace.
Keep
it up Ryan and all the great Front Desk Staff!!!!!!!
Posted by Sue
on Oct-28 08
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Nick
Oct-28 08
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Morning Shift
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I just want to give Ryan an Attaboy for so dedicatedly
stamping 500 (+/-
400) Key card sleeves... ALL WITH ONE HAND. This is one
dedicated worker
that we could all learn a little bit from.
Attaboy Ryan!
Posted by Kreme
on Oct-28 08
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kaleena
Oct-28 08
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Cudo's for Tim
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I had a great voicemail Sunday morning from a guest
Tim checked
in. They are a band traveling throuhg the area.
Their quotes:
"fantastic customer service" "phenominal".
Great job Tim
Posted by Dan
on Oct-28 08
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Yay Tim!!
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Boy o boy!!!!
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HighPriority
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(5 Msgs in forum)
LastPost: Oct-28 2008 11:02 AM
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New Menu ideas
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Dan,
here are a few ideas for
the new menu/specials
Appetizers: stuffed mushrooms, turkey
dog/veggie dog piggy in a blanket, jalapeno poppers w/ organic local
jalapeno
Soup: A Thay noodle bowl (good winter
dish)
Dressings: add honey poppy dijon,
balsamic/strawberry/Rasberry vinegerette
Grill: Shrimp
skewers, Kabobs, Steak
Entrees: veggie burrito w/ chx upsell
option.
:)
Corey
Posted by ccorey
on Oct-28 08
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jennaA
Oct-28 08
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Wednesday night computer blues
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Hey Pat,
Tonight we had a host
of issues with the computers. The printers on
all computers were not
working properly... not all computers are
sending through tickets to
the kitchen and some will not print out bar
tickets either. Also end of day
procedures were running very
poorly... the program would freeze while
loading, after freezing midway
thru end of day.
thanx
Posted by Jenna
on Oct-28 08
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POS and Other Issues
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Paul has been working hard on the POS issues. We have
a new computer
ordered and a Tech from IQWare working with us. As
to the bugs we
will be stripping the dining room and kitchen on Monday
after Jay leaves
and we will be bombing again for bugs. We hope
that with everything
cleared out we can get rid of them.
Posted by Dan
on Oct-28 08
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DVDS!!
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Hey Everyone!
So we have new DVD's
for the front desk. They
are amazing!
But for a
while, please be careful to check
them in and out correctly, this is also
for everyone that isn't apart of
the FD. Please fill out the checkout
sheet or get someone at the FD to do
it for you if you don't know how.
- Get guest to fill out
form
-Sign out
DVD's
-Make transaction
- Make a
Todo!!!
* due date is 2
nights after
purchase.
Could everyone please do theses
things
because I don't want to lose any.
Thanks!!
Posted by Britt
on Oct-28 08
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Management Notes
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(14 Msgs in forum)
LastPost: Oct-28 2008 10:19 AM
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Front Desk
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There are a few things I need to pass on to front desk clerks, as follows:
- I called everyone on the Wait List for 10/17-10/18,
in most cases I left a message telling people to call back if they
still wanted a room. If you take a call let them know what type of
rooms are available and the actual cost, not the cost of the room they
had on the Wait List- most where for Standard rooms and those are still
not available. If they call back to cancel, you have to reinstate the
res., then delete it. Thanks
- We have decided to stop booking birthday parties.
It got to the point that in-house guests couldn't enjoy the pool/hot
tub because it was inundated with loud children. In the future, if
people call for a birthday party let them know that only hotel guest
can use our public facilities (ie. pool, hot tub and atrium.) Also keep
in mind that room occupancy is limited to four guest per room. So let's
start consistantly asking how many guest will be in a room when booking
rooms.
Posted by Beverly
on Oct-28 08
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Blues Cruise Booking Procedures
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Blues Cruise Booking Procedure
1.
Start a reservation like you normally do and put in
January 17th, 2009
(the only
day this is available)
2.
Go to the rate picker and select, "Music Event".
3. Put in the number of guests!!!
The rate changes dramatically
depending on how
many people.
4. If you want a breakdown of
charges it is shown in the "Stay breakdown".
Posted by nick
on Oct-28 08
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Blues and Greens
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I guess the word is out in the kitchen, so
let's make it official. Skinny
Jay's last
day will be Sunday October 26th. We
will rebrand the restaurant as
Blues & Greens, Local Food, Live
Music.
The general theme
of Blues & Greens will be in keeping
with the sustainability efforts
that we have made at the hotel.
We will feature many locally grown and produced
products, obviously
more in the summer and less in the winter. We will offer vegan and vegetarian items as well as
good
old fashion (locally raised beef) hamburgers, other meat items and
some
seafood. The menu will have
some set
items and many specials which will change each night to allow us
to take
advantage of local produce and meat, which as you can guess will
vary in
terms of availability.
We will be hiring
kitchen staff. The two main cooks in the
Kitchen will be Nebojsa and
Dan (at least for the first several months…at
some point Dan will move
on).
My
apologies for keeping you in the dark, I
was waiting for Jay to inform his
staff. The
restaurant will be
closed October 27 through October 31st for
repairs and
renovations. The bar will be
closed on Oct 27 & 28.
More to follow at
this weekend's meeting for dining room staff.
If you have questions before then,
please feel free to ask
them.
Posted by Dan
on Oct-28 08
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Free Food
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The
Boulder Convention & Visitors Bureau is
looking for some beautiful
normal people to sit in a restaurant enjoying
food and the company on
Wednesday, October 15. We need at least four
people per shoot.
9-11 AM at The Kitchen
(casual dress)
3-5 PM at the Flagstaff House (sport
coat for men)
this maybe outside on the patio
We would like you
all to sign a release
for use. The film will have no sound, and will be
used as part of our
agri-tourism statewide project.
If you are interested please contact
Kim
Farin kim.farin@bouldercvb.com
as soon as you can.
Posted by Dan
on Oct-28 08
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Ski Packagge 2008/09 Booking Procedure
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1. Start a reservation like you normally do
and put in the
dates (Package available between November 21st and April
12th).
2. Go to the rate
picker and select,
"Eldora Ski Package".
3. Put in
number of guests!!! The rate will
change for each change.
Children 12 and under cost less.
If it is 2 adults and 2
children under 12 put in 4 guests and put
the childrens ages in the age
slot to adjust the rate.
4. If you
want a breakdown of
charges it is shown in the "Stay Breakdown".
Any questions see Sue, it's
her
baby...
Posted by nick
on Oct-28 08
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Massage Gift Certificates
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Hi
all,
Here's yet another way for the Front Desk staff to build the
massage business and make more money along with the therapists. We
now have a sample gift certificate framed in front of the column on the
front desk. In the MASSAGE NOTEBOOK is an envelope with the
certificates. They are sold at the same price as regular
massages.
Fill in the number of MINUTES and sign and date it.
The
person purchasing can fill in TO: & FROM: Take payment and
enter it under the massage account as paid. Enter it in the log as
Gift Certificate with the purchaser's name and yours in the booked by
column. You will get 10% for selling it. When someone books a
massage using a Gift Certificate the 10% commission will go to the person
booking as well and Diane will receive 10% less commission on massages
paid
for with Gift Certificates. When they pay mark GC in the
column for
method of payment. Please write clearly to distinguish
from CC.
Thanks!!
Posted by g2
on Oct-28 08
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On Line Training
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Selling the Outlook
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Front Desk; The market for hotel rooms has become
even
more competitive with the slowing economy. When quoting a rate
to a
potential guest please preface your rate quote with the following;
"We are a 'Green Hotel', Colorado's first zero waste hotel, the
rate
includes our deluxe Continental breakfast with organic choices and
hot
entree, free internet access and an indoor chlorine free pool and hot
tub, the rate will be...' We are the single best hotel
value in
Boulder for these and the following benefits; Closest
hotel property
to campus, free live music for guests, full service
restaurant and
bar, climbing rocks and exercise room, free local
calls, 27" television
with Direct TV, massage center, 24 hr business
center, and we are
locally owned." PLEASE don't just give a
rate, give them a reason to
buy BEFORE they hear what the rate is.
Dan and I appreciate you
incorperating this into your daily
activity and interaction with
potential guests. Thank you.
Posted by meade
on Oct-28 08
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PayChecks
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Boulder Outlook Hotel Employees
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Boulder Outlook Hotel Employees,
We
now have a "Movie
Corner" that we should be proud of.
There is now a new fun
thing we can do here at the cure for the
common hotel. This is called "Pick of the
Week!" There is a sign up
sheet that people can do at the front
desk. It is there to show our guests
the knowledge of our movie-ness.
All you have to do is pick
a movie that is apart of our collection, sign up
for a certain week, and
I will be happy to put up a picture of the movie
and a plot description.
If you want to write "good" comments about your
opinion of the movie I
will also put them up. Just give me your request and
I will be happy to
do it.
Enjoy!
Posted by brit
on Oct-28 08
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Democrats
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We have comped some rooms to some Democratic volunteers
until 11/5.
Their names are Dentler, Whiteley, French, Selmi,
Kermit Johnson, Sandford,
Bennett, and Hauser. They are in 3 PK's,
3 SK's, and 2
SDD's. If for any reason this displaces
other guests please upgrade
at the rate of the standard rooms. I'm
Nick Martin, and I approved
this message.
Posted by nick
on Oct-28 08
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Everybody
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The target dates on the restaurant changeover are as
follows:
The bar and Restaurant will be fully closed
on 10/27
& 10/28. The Bar will reopen on Thursday 10/30 from
11am till
11pm. We will not open the reataurant [food] till saturday
11/1. So look
elsewhere for employee meals. Hopefully we will be sampling
some menu items
on Friday 10/31 between 4pm and 6pm. but I will keep you
posted. please
remember that there will be alot of cleaning and
construction going on in
the restaurant on monday and tuesday so please
send bathroom people to the
other public bathroom. Front Desk- We will be
serving Continental Breakfast
in the Boulder West Atrium Area 10/27-10/31
from 6:30am till 10am those
days.
If you have any
further questions ask Bev, she makes
all my decisions for me
anyway.
Thank
you,
Patrick
Posted by Patrick
on Oct-28 08
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POS Problems
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